Privacy Policy

CareAsOne Inc.
Effective Date: October 12, 2026

1. Introduction

CareAsOne Inc. ("CareAsOne," "we," "our," or "us") respects the privacy of individuals and families who use our services.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when individuals interact with our websites, mobile applications, home care services, communications, and related technology platforms.

This policy applies to prospective clients, current clients, family members, authorized representatives, caregivers, applicants, website visitors, and other individuals who interact with CareAsOne.

We process personal information in accordance with applicable privacy and consumer protection laws.

2. Information We Collect

Depending on your relationship with CareAsOne, we may collect the following categories of information.

Personal and Contact Information

First and last name
Email address
Telephone and mobile phone numbers
Mailing address and location information
Account credentials and profile information
Preferred communication methods
Information submitted through website and social media forms

Patient and Care-Related Information

When individuals or their authorized representatives request in-home care, we may collect information necessary to assess and coordinate appropriate services, including:

Requested caregiving services
Preferred schedules and service locations
Mobility and daily living assistance requirements
Relevant health conditions or care limitations voluntarily disclosed
Emergency contact information
Family member or authorized representative contact details
Care preferences and instructions
Relevant service history and coordination information

We request care-related information only as reasonably necessary for legitimate service purposes.

Caregiver and Employment-Related Information

For caregivers, applicants, and service professionals, we may collect:

Employment and professional history
Contact and identification information
Qualifications, certifications, and training records
Work availability and scheduling preferences
Background screening and verification information, where legally permitted
Other information necessary for onboarding, service coordination, and compliance

Government-issued identification and other sensitive records are handled according to applicable legal requirements and internal safeguards.

Payment and Transaction Information

Where applicable, we may collect information relating to service billing, payment status, invoices, refunds, and transaction history.

Payment card information may be processed through authorized payment service providers.

Technical and Usage Information

When you visit our website or use our applications, we or our service providers may collect:

IP address
Device and browser information
Operating system and application details
Website pages viewed
App interactions and technical diagnostics
Cookies and similar technologies
General geographic information derived from device or network data

Communications and Consent Records

We may maintain records of customer service interactions, emails, SMS messages, service inquiries, communication preferences, and applicable consent or opt-out selections.

3. How We Collect Information

CareAsOne collects information through sources that may include:

Website registration and contact forms
Facebook and Instagram lead forms
Mobile application registration and usage
Telephone calls and customer support inquiries
SMS and email communications
Patient intake and care assessment processes
Caregiver onboarding and verification procedures
Service interactions and authorized representatives
Cookies, analytics, and platform service providers

Information may be provided directly by an individual, through an authorized representative, or through a service provider acting on our behalf.

4. How We Use Personal Information

We use personal information for legitimate business and service-related purposes, including:

Home Care Services

Responding to inquiries
Assessing requested caregiving needs
Coordinating caregiver availability and assignments
Scheduling consultations and care services
Supporting ongoing care coordination
Communicating with clients and authorized family members
Maintaining service records and resolving customer support issues

Caregiver Operations

Recruiting and onboarding caregivers
Verifying qualifications and eligibility
Performing legally authorized screening
Coordinating schedules and assignments
Managing caregiver relationships and operational requirements

Business Operations

Operating and improving our website and applications
Processing billing and payments
Providing customer support
Maintaining security and preventing fraud
Measuring platform performance
Complying with legal, regulatory, and licensing obligations

Marketing and Communications

CareAsOne may use contact information to communicate about requested services or, where appropriate consent has been obtained, to send promotional information.

Automated marketing SMS messages will be sent only to individuals who have provided the required consent.

Individuals may manage their communication preferences or withdraw applicable consent.

5. SMS Communications and Mobile Information

CareAsOne may send SMS communications to individuals who have expressly opted in through our website, mobile application, Facebook or Instagram lead forms, or another authorized consent mechanism.

Depending on the selected consent option, messages may include:

Responses to inquiries about in-home care
Consultation and appointment coordination
Service updates and customer support
Relevant follow-up communications
Marketing and promotional messages when separately authorized

SMS Consent

Providing a mobile phone number does not automatically constitute consent to receive automated marketing texts.

Where marketing and non-marketing SMS consent are requested, individuals are given separate consent choices.

SMS consent is voluntary. Consent to automated marketing messages is not required as a condition of purchasing or receiving services.

Message Frequency and Rates

Message frequency varies depending on your inquiries, service activity, and communication preferences.

Message and data rates may apply.

Opt-Out and Assistance

Reply STOP to a CareAsOne text message to opt out of the corresponding SMS communications.

Reply HELP for assistance, or contact CareAsOne at (916) 232-8821.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CareAsOne does not sell SMS consent information or use it to enroll individuals in unrelated third-party marketing programs.

Authorized service providers may process messaging information on CareAsOne's behalf to deliver messages, manage customer relationships, provide technical support, or maintain communication systems, subject to applicable data protection obligations.

For SMS program details, please review our Terms & Conditions.

6. How We Disclose Personal Information

CareAsOne may disclose personal information only as reasonably necessary for legitimate purposes, subject to applicable law.

Authorized Service Providers

We may work with service providers that support:

Website and application hosting
Customer relationship management
SMS, email, and telephone communications
Payment processing
Care coordination and scheduling
Identity verification and background screening
Technical support and security
Business analytics and operational services

Such providers are expected to process information only for authorized purposes and under appropriate confidentiality and data protection arrangements.

Care Coordination

Information may be disclosed to authorized caregivers, operational personnel, clients, or designated representatives when reasonably necessary to coordinate services and permitted by law.

Sensitive care information should only be made available to personnel and recipients with an appropriate need and authorization.

Legal and Safety Obligations

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful legal process, investigate misconduct, protect individuals from serious harm, or defend legal rights.

Business Transactions

Personal information may be transferred as part of a legitimate merger, acquisition, restructuring, or similar business transaction, subject to applicable legal requirements and appropriate protections.

SMS opt-in information and consent will not be transferred for independent third-party marketing purposes.

7. Sensitive Personal Information and Care Data

Some information collected by CareAsOne may be sensitive, including health-related information, identity verification records, and details about an individual's caregiving needs.

We seek to limit access to sensitive information to authorized personnel and service providers with an appropriate business purpose.

We use reasonable safeguards designed to protect sensitive information from unauthorized access, disclosure, alteration, or destruction.

Where protected health information is subject to HIPAA or other specialized privacy laws, applicable legal obligations and any required agreements will govern its handling.

We do not treat ordinary acceptance of this Privacy Policy as authorization for disclosures that require separate consent under applicable law.

8. Cookies and Analytics

CareAsOne may use cookies and similar technologies to maintain website functionality, understand traffic, remember preferences, and improve user experience.

Certain third-party technologies may collect device or browsing information in accordance with their applicable privacy practices.

Where required, we provide available privacy choices or consent mechanisms for nonessential tracking technologies.

Users can also manage cookies through browser settings, although disabling certain technologies may affect site functionality.

9. Data Security

CareAsOne maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include access restrictions, authentication controls, secure hosting, monitoring, and service provider oversight, as appropriate.

No electronic transmission or storage system can be guaranteed completely secure.

Individuals who suspect unauthorized account activity or improper disclosure of their information should contact CareAsOne promptly.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate records, comply with legal and contractual obligations, resolve disputes, and support legitimate business operations.

Retention periods vary according to the type of information and applicable legal requirements.

When information is no longer needed, we take reasonable steps to securely delete, de-identify, or otherwise dispose of it, subject to applicable retention obligations.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of eligible information
Request information about applicable data disclosures
Withdraw certain consents
Opt out of eligible marketing communications
Exercise additional privacy rights provided by applicable law

Certain requests may be limited by legal exemptions, recordkeeping requirements, or the rights of other individuals.

CareAsOne will review and respond to valid privacy requests in accordance with applicable law.

To make a request, contact us using the information at the end of this policy.

We may take reasonable steps to verify the identity or authority of a requester before responding.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

12. California Privacy Rights

California residents may have additional rights under applicable California privacy and consumer protection laws, including the California Consumer Privacy Act as amended, where those laws apply to CareAsOne.

Depending on eligibility and applicable exceptions, these rights may include access, correction, deletion, portability, and certain opt-out rights.

Where applicable, CareAsOne will provide additional required notices, choices, and methods for exercising those rights.

Information regulated by other state or federal privacy laws may be subject to different requirements or exemptions.

13. Children's Privacy

CareAsOne's general website and services are not designed to collect personal information directly from children under 13 without appropriate authorization.

We do not knowingly collect children's personal information through general marketing or inquiry forms without the legally required permission.

Information concerning a minor who receives or may receive services will be handled according to applicable law and appropriate parent, guardian, or authorized representative involvement.

If you believe information about a child was collected inappropriately, contact CareAsOne so we can review the concern.

14. Third-Party Websites and Applications

Our website and application may contain links to third-party websites or services.

These external services may maintain their own privacy policies and data handling practices.

We encourage users to review the privacy policies of external services before submitting personal information.

This policy does not govern independent third-party activities outside CareAsOne's control.

15. Updates to This Privacy Policy

CareAsOne may revise this Privacy Policy to reflect operational, technological, service-related, or legal changes.

The updated version will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, contact:

CareAsOne Inc.

Website: https://www.careasone.com

Email: info@careasone.com

Phone: (916) 232-8821

We will review privacy-related inquiries and respond as required by applicable law.

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